Customer Relations Advisor

Job description

Contract terms

Starting salary: SC3 (£29,436 – £29,856)
Work location: Tottenham Green Leisure Centre, 1 Phillip Lane, London, N15 4JA
Hours per week: 36 (Full Time)
Contract type: Permanent
Closing date: Sunday, 1st March 2026 at 23:59
Expected interview date: W/c16th March 2026

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

As a Customer Relations Assistant, you’ll be the welcoming face of our leisure centres—supporting residents in improving their health and wellbeing. You’ll be responsible for greeting visitors, understanding their needs, and promoting a full range of memberships, activities, courses and events. You will ensure smooth access control, support safe operations, assist with bookings and app guidance, and handle customer enquiries with confidence, creativity and professionalism. This role offers variety, from conducting tours to supporting marketing activity, and operates on a shift rota including mornings, evenings and weekends.

About the team

You’ll be part of a friendly, dedicated Leisure Services team within the Environment and Resident Experience Directorate. Working closely with Operations Managers, Duty Managers, Sales Officers and frontline staff, you’ll help maintain high customer satisfaction, safe service delivery and efficient day‑to‑day operations. The team collaborates openly, supports one another, and plays a key role in delivering positive experiences for Haringey residents across our leisure centres. You may occasionally work across multiple sites depending on service needs.

About you

You’re approachable, confident and passionate about delivering excellent customer service. You can handle challenging situations with empathy and calm, communicate clearly, and work effectively with staff and customers alike. You’re proactive, able to upsell services, comfortable learning new systems, and motivated to support a safe and enjoyable environment for all visitors. Experience in a leisure centre, fitness facility, hotel or retail front‑of‑house role is beneficial, but most importantly you bring enthusiasm, reliability and a commitment to helping residents stay active and engaged.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact [email protected]