Hearthstone Advice and Support Officer

Job description

Contract terms

Starting salary: PO2 (£42,771 – £45,750)
Work location: Commerce Road Community Centre, 52 Commerce Road, Wood Green, London, N22 8EP
Hours per week: 36 per week
Contract type: Permanent
Closing date: Sunday, 1st March 2026 at 23:59
Expected interview date: W/C 16th March 2026

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

We are looking for a dedicated and compassionate Hearthstone Advice & Support Officer to join Haringey’s specialist domestic abuse service. In this vital role, you will deliver high‑quality, trauma‑informed, holistic support to individuals affected by domestic abuse, ensuring they receive a safe, confidential and welcoming environment to access help. You will manage a varied and often complex caseload, complete detailed risk assessments, develop tailored safety and support plans, and coordinate multi‑agency responses to meet both immediate and longer‑term needs. The role also involves helping residents navigate housing options, legal pathways, therapeutic services and practical safety measures, empowering them to move towards stability and long‑term recovery.

About the team

Hearthstone Domestic Abuse Service is Haringey’s in‑house specialist team within Housing Demand, providing practical, empowering and trauma‑informed support to residents who are experiencing or have experienced domestic abuse. You will join a passionate and skilled team of caseworkers, specialist officers and multi‑agency partners—including police, social care, health professionals and housing teams—who work collaboratively to ensure a coordinated, effective response for every client. The team fosters a supportive, reflective and inclusive environment, prioritising shared learning, emotional resilience, and high‑quality practice to improve outcomes for victim/survivors across the borough

About you

We are seeking someone with proven experience of supporting survivors of domestic abuse, as this is essential for the role. You will bring strong assessment and case management skills, an empathetic and trauma‑informed approach, and the confidence to support individuals in crisis or facing complex circumstances. You will hold (or be working towards) an IDVA qualification or equivalent, and demonstrate a clear understanding of coercive control, safeguarding responsibilities, and relevant domestic abuse legislation. The role requires excellent communication, the ability to prioritise risk, maintain accurate records, and work collaboratively with a wide range of agencies. You should be resilient, organised and committed to empowering survivors to make informed decisions and rebuild their safety and independence.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact [email protected]