Applications Support Officer

Job description

Contract terms

Starting salary: SO1 (£38,256 – £39,276) – PO1 (£40,182 – £42,060) – (PO2 (£42,771 – £47,750)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Permanent
Closing date: Sunday, 11th January 2026 at 23:59
Expected interview date: W/C 29th January 2026

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About the role

Join our Housing Applications Team as an Applications Support Officer and play a key role in supporting and enhancing core business applications within the Digital & Change directorate. You will provide technical support, troubleshoot issues, and drive continuous improvement to ensure housing teams and residents benefit from reliable, user‑friendly systems.

In this role, you will focus on NEC Housing and Total Mobile, logging and resolving incidents, maintaining accurate records, and ensuring compliance. You will collaborate with colleagues and suppliers to deliver secure, efficient systems, while contributing to service improvement initiatives and testing new features. Your work will directly support vital housing services and make a tangible difference to residents across the borough

About the team

The Housing Applications Team, part of the wider Digital & Change directorate, plays a crucial role in supporting housing services across Haringey Council. The team maintains and enhances the digital systems that underpin key housing operations, including repairs, allocations, rents, and tenancy management.

Working closely with service managers, suppliers, and digital colleagues, the team delivers responsive support, system improvements, and project delivery. Collaborative and forward‑thinking, they value knowledge sharing, continuous improvement, and user‑focused service delivery. Currently, the team is leading strategic projects and enhancements to Total Mobile and NEC Housing, ensuring digital solutions effectively support the Council’s housing priorities.

About you

You thrive in a busy, fast‑paced environment and enjoy solving problems that make a real difference to service delivery. Resilient and adaptable, you can stay focused under pressure while managing competing priorities effectively.

Ideally, you’ll bring housing knowledge and experience supporting housing services or systems, along with a good understanding of front‑end application interfaces. You don’t need to be a technical expert, but you should feel confident navigating systems and identifying usability issues. Strong communication skills are essential, as you’ll work closely with colleagues across services, and a proactive, curious mindset will help you take initiative and drive improvements. Organised and detail‑focused, you’ll be committed to equality, diversity, and inclusion, with a willingness to learn and grow. This is a chance to join a collaborative, forward‑thinking team where your work will directly shape digital solutions that improve lives across Haringey.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.  Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible.  

Additionally, we are aware that automated emails may be diverted through to junk email folders.  Please continue to check these through the application process.  If you have any questions about the status of your application, please contact [email protected]